Frequently Asked Questions

Crystal Bracelet Purchase and Wear FAQ

1. Shipping and Freight Information

   
   

   Once payment is completed, we require 2–5 business days to carefully pack your order. International shipping typically takes 7–20 business days, depending on the destination; cross-border shipments may be delayed by customs processing. A tracking number will be provided once the items are shipped.

   
   

   ✅ Shipping Policy: Enjoy free global shipping on orders over $69; a flat rate of $4.99 applies to orders under $69.
2. Regarding Duties and Taxes

   
   

   Most countries do not charge import duties on gemstone jewelry, but value-added tax or local taxes may still apply. All import-related taxes are the responsibility of the buyer.
3. Notes on Natural Crystal Products

   
   

   All crystals in our shop are natural gemstones. The crystals may contain natural inclusions, ice cracks, or variations in color; these are natural characteristics and do not constitute defects. Each piece of crystal is unique, and the actual product may differ slightly from the photos.
4. Logistics Tracking and Lost Packages

   
   

   If tracking indicates delivery but you have not received your package, please contact your local post office for inquiries. If the package cannot be located, please contact us within 14 days of the marked delivery date.

   
   

   Customized products cannot be returned or exchanged; returned items must be brand new, unused, and in their original packaging.
5. Damage, Return, and Exchange Policy
6. If an item is damaged upon arrival, please contact customer service within 24 hours of receipt with a complete unboxing video. Natural crystal patterns do not qualify as damage claims.
7. For returns unrelated to defects, return shipping costs are the responsibility of the buyer.
8. If damage is confirmed to be our responsibility, we will cover the return shipping costs.
9. Returned items must be unused and in their original packaging. Customized products are not eligible for return or exchange.
10. What should beginners know when buying crystal bracelets?

    
    

    Crystal bracelets are like daily accessories; the most important thing is that you like them, which brings good moods and positive energy! Crystals are not man-made; they are naturally formed minerals. Therefore, different crystals offer different positive energies, and you can choose based on your intuition or personal needs.

    
    

    Before purchasing, be sure to confirm your wrist size and choose a trusted natural crystal merchant to ensure quality, so you can buy with peace of mind and allow the crystals to exert their positive energy.
11. Can I wear crystals while showering?

    
    

    It is fine for crystals to come into contact with water, but while showering, they may be exposed to chemicals such as shower gel or shampoo. These chemical components may affect the crystal's energy, especially if the bracelet has metal accessories, as chemicals will accelerate metal oxidation and damage its quality.

    
    

    Therefore, it is recommended to avoid prolonged exposure to these chemicals to protect the crystals and their energy effects. Additionally, some crystals like malachite and lapis lazuli are more fragile; prolonged exposure to water may affect their surface luster. It is recommended to remove them while showering to prevent damage.
12. Can I wear crystals while sleeping?

    
    

    Everyone reacts differently to crystal energy and may need time to adjust. Some people find that wearing crystals while sleeping does not affect their sleep, while others find that they become extra alert. This is because our defenses are lowest during sleep, and some high-energy crystals may interfere with rest. It is recommended to remove your crystals before bed and place them on a demagnetizing stone so they can rest as well.

    
    

    If you hope for crystals to help improve sleep, crystals like agate, clear quartz, moonstone, or labradorite can be placed under your pillow to help calm your mind and improve insomnia.
13. Can crystals be exposed to sunlight?

    
    

    Some crystals like sunstone and citrine can be exposed to sunlight for short periods, but most crystals (such as amethyst, rose quartz, and pyrite) may fade or suffer from energy imbalance if exposed to long-term direct sunlight due to UV rays. It is recommended to avoid long-term direct sunlight and high temperatures. If purification is needed, choose other methods such as using clear quartz clusters or aromatherapy.
14. Should I wear crystals on my left or right hand?

    
    

    Generally, the left hand is for "receiving energy" and the right hand is for "releasing energy," so it is recommended to choose the wearing hand based on the crystal's properties. For example, citrine, which boosts wealth, is suitable for the left hand, while obsidian, which helps release negative energy, is suitable for the right hand. Ultimately, however, you should prioritize your personal comfort.
15. Can I wear crystals with a watch?

    
    

    Yes! Actually, a watch has little impact on a crystal's energy. Unless your watch is made of materials like "titanium-germanium," which might slightly interfere with the crystal's magnetic field, ordinary watches will not be an issue.

    
    

    Most people may worry about the watch scratching the crystal, but if you don't mind these minor scratches, it is perfectly fine, as the crystal's energy will not be affected even if there are marks on its surface.
16. Do I need to wear crystals every day?

    
    

    The main role of crystals is to influence the body's chakra energy through magnetic field vibrations. Wearing them daily can stabilize your energy field, but it is not strictly required. As long as you keep them in a clean place when not in use, or place them on a demagnetizing stone to recharge, it is sufficient.
17. How often do crystals need to be demagnetized?

    
    

    Before wearing a crystal for the first time, it is recommended to demagnetize and purify it. Afterward, you can demagnetize it based on how often you wear it and the usage conditions; generally, once every 2–3 weeks is sufficient.

    
    

    If you frequently find yourself in high-stress environments or have visited places with heavy negative energy, such as hospitals or funeral homes, it is recommended to thoroughly purify the crystal upon returning home to let it readjust and cleanse.
18. Can I wear different crystals at the same time?

    
    

    Yes, but you should consider whether the crystal energies are harmonious. For example, clear quartz can be paired with most crystals, but it is not recommended to mix high-energy crystals like obsidian or meteorites with gentle crystals like rose quartz or amethyst.

    
    

    Additionally, if you are wearing multiple types of crystals, it is recommended to try wearing them for short periods first to ensure your personal adaptation.
19. Can other people touch my crystals?

    
    

    Crystals are not so magical that they cannot be touched by others; their energy is not that fragile. In fact, it is simply not recommended to lend your personal crystals to others to wear, as everyone’s magnetic field is different, which might interfere with the crystal’s original vibration. If your crystal has been worn by someone else, it is recommended to demagnetize and purify it upon returning home before wearing it again.

    
    

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