Shipping policy

Shipping Policy

For yankuncrystal, every natural gemstone jewelry piece will be carefully inspected, packed and prepared prior to shipment to ensure items arrive safely and intact.

Shipping Costs & Delivery Zones

We only provide standard international shipping service with tracking available.

Weight Note: The shipping rate shown on the page applies to parcels with a total packed weight ≤ 500 grams. If the packed parcel weighs more than 500 grams, shipment can still be arranged, but shipping fees will be recalculated separately, and the extra freight cost shall be borne by the buyer. We will confirm the overweight shipping cost with you via email, and shipment will only be arranged after the buyer confirms payment.

表格

Country / Region	Shipping Method	Transit Time (Working Days after Dispatch)	Shipping Fee ≤500g	Free Shipping Threshold
Southeast Asia (Japan, Taiwan of China, South Korea, Malaysia, Singapore, Thailand)	Standard Tracked	5‑12 working days	$4.99	Free shipping for orders of $59 or more
Middle East (UAE, Bahrain, Qatar, Saudi Arabia, Oman)	Standard Tracked	7‑20 working days	$6.99	Free shipping for orders of $89 or more
Europe, America & Other Regions (US, UK, France, Germany, Spain, Canada, Australia, New Zealand, Cyprus, Turkey)	Standard Tracked	7‑20 working days	$6.99	Free shipping for orders of $89 or more

⚠️ Important Notice: Delivery Restriction for Turkey: Service is only available for western, capital and southern core provinces. We do NOT deliver to eastern Turkey and remote border provinces. Please confirm your delivery address is not within restricted areas before placing your order. We reserve the right to cancel orders if an address in restricted regions is provided.

The shipping fee displayed on the page covers only cross-border logistics transport cost. It does NOT include customs duties, VAT, consumption tax or any other import-related taxes applicable at the destination country.

The shipping price shown at checkout is an estimate for parcels under 500g. Freight for overweight orders shall follow the quotation calculated by our customer service.

This store does NOT deliver to PO boxes, military addresses or remote island addresses.

Order Processing Time (Not Equal to Logistics Transit Time)

All orders will go through manual review, item inspection and packing before dispatch.

Processing period: Orders are generally arranged for shipment within 2‑5 working days (Monday to Friday only, excluding weekends and statutory holidays in China).

Orders submitted on weekends or Chinese statutory holidays will be deferred to the next working day for processing.

⚠️ Order processing time does NOT include international shipping transit time. Total lead time to receive your package = processing time + logistics transit time.

Once your order is dispatched, the system will automatically send a shipment confirmation email to your order email address with the tracking number included.

Shipment Transit Time Explanation

The transit time listed in the table is the estimated working days after goods leave our warehouse, not counted from the date you place the order.

Actual delivery may be delayed due to uncontrollable factors including customs inspection at destination, international public holidays, weather disasters, backlogs at carrier facilities and last-mile delivery delays in the destination country.

We cannot guarantee delivery time for delays caused by customs or third-party logistics. Please allow sufficient time for delivery.

Track Your Shipment

After the tracking number is generated, please wait patiently for 24‑48 hours for the carrier system to scan and synchronize parcel information. It is normal that tracking records cannot be queried immediately after receiving the tracking number.

You may use the tracking number in your shipment email to check parcel updates on our website [Order Tracking] page or the official website of the carrier.

If there is no tracking update at all for more than 7 working days, please email our customer service at yankuncrystal@outlook.com and attach your order number, and we will help you enquire with the logistics provider.

Customs, Duties & Import Taxes (Important)

International parcels must comply with customs regulations of the destination country. Product price and shipping fee collected by our shop do NOT include import duties, VAT, consumption tax, customs clearance fees or any other taxes levied by the destination country.

Customs authorities of the destination country have the right to inspect parcels and levy applicable taxes, which shall be fully borne by the recipient buyer.

If parcels are detained, returned or destroyed by customs because the buyer refuses to pay duties or rejects customs clearance, all resulting losses and return shipping fees shall be borne by the buyer, and no refund will be issued by our store.

We will declare goods truthfully to customs with real product information. Requests for under-declared value or amended item descriptions will not be accepted.

Rules for Delivery Address

When placing your order, please fill in your delivery address, recipient full name and contact number completely and accurately. For international shipments, it is strongly recommended to provide the recipient’s mobile phone number.

If you notice an address error after submitting your order, please contact customer service immediately via email at yankuncrystal@outlook.com.

Once the order is under processing or already shipped, we cannot guarantee that address modification can be completed successfully. We do not promise address changes can be made.

If parcels cannot be delivered, returned or lost due to incorrect, incomplete recipient address or wrong recipient information provided by the buyer, all associated risks and losses shall be undertaken by the buyer. Our store shall not be liable for compensation or refunds.

Parcel Delay, Loss, Non-Delivery & Responsibility for Return Shipping Costs

We cooperate with formal cross-border logistics channels, but international logistics carries uncontrollable risks and delays cannot be fully avoided.

If you have not received your package beyond the maximum estimated delivery time, please email customer service with your order number, and we will help check the status with the logistics provider.

A confirmed lost parcel must be verified by an official loss confirmation report issued by the carrier. Refunds will not be processed before the carrier confirms the loss.

For returns or parcel returns caused by non-quality issues, all return freight, destination customs clearance fees, warehousing charges, customs fines and other related expenses shall be borne by the buyer.

Examples of non-quality issues include but are not limited to: personal dislike, unsuitable size, order regret, mistaken order, parcel rejection, refusal to pay duties, undeliverable due to wrong address, refusal of receipt for personal reasons.

If the parcel is returned for the above reasons, we will only refund the product value after receiving and inspecting the returned parcel in good condition. The original shipping cost, round-trip logistics fees and customs charges will be deducted directly from the refund amount.

No refund will be issued if the returned parcel is damaged or lost during return transit.

Supplementary Terms for Wholesale Customers

1. Wholesale orders are bulk shipments, and parcel weight is generally over 500g. Shipping cost will be quoted separately. Customer service will provide freight details before order placement, and shipment will be arranged only after confirmation.
2. Wholesale bulk orders can choose more logistics options including sea freight or air freight lines. Transit time and price can be discussed separately.
3. Wholesale shipments face higher risks of customs inspection. All import taxes and customs clearance liabilities shall be borne by the buyer. For large-volume goods, buyers are recommended to confirm local import regulations and tariff rates in advance.
4. Once wholesale orders are shipped, unjustified rejection and returns are not supported. Returns may only be negotiated if the goods have manufacturing defects.
5. Packing and inspection lead time for wholesale orders will be extended based on order volume. Shipment schedule will be agreed with wholesale buyers in advance.

Contact Information

If you have any questions about shipment or order logistics status, please contact us: Support Email: yankuncrystal@outlook.com Official WhatsApp:  we will reply as soon as possible